Refund Policy

Last updated: 18 August 2026

At Opecson Signature Enterprise ("Opecson", "we", "us", or "our"), we are committed to your satisfaction. This Refund Policy explains our policies regarding refunds, returns, cancellations, and exchanges for our design, branding, printing, and website services. Please read this policy carefully before placing an order.

1. General Refund Principle

Because our services involve custom design work and made-to-order production, most projects are non-refundable once production has begun. However, we want you to be completely satisfied with our work. If a problem arises with your order, we will work with you to correct it or provide a refund in accordance with the terms below.

2. Digital Design Services (Logos, Branding, Marketing Graphics)

Before Work Begins: If you cancel a digital design project before any design work has commenced, you will receive a full refund of any deposit or advance paid, minus any applicable payment processing fees.

During Design Revisions: If you cancel after design work has begun but before final delivery, you will receive a refund of the portion of fees attributable to work not yet completed, subject to a deduction for the work already performed. The value of completed work is assessed at the discretion of Opecson based on project progress.

After Final Delivery: Once final design files have been delivered and approved by you, the service is considered complete and is non-refundable. We recommend carefully reviewing proofs and requesting revisions during the revision stage.

Design Revisions: Every design package includes a reasonable number of revision rounds as specified in your proposal or order. Requests for substantial redesigns beyond the agreed scope may incur additional fees and are not covered by this refund policy.

3. Garment and Merchandise Printing (T-Shirts, Polos, Caps, Uniforms)

Before Production: If you cancel a garment order before production begins, you will receive a full refund of any amount paid, minus any payment processing fees.

After Production Begins: Because garment printing involves custom, made-to-order production of your specific items, orders are non-refundable once production has commenced. This includes the stage after you have approved a design proof or sample.

Quality Issues: If your garments arrive with material defects, incorrect sizing (relative to your stated selections), incorrect colours, or printing quality issues that are the fault of Opecson, we will reprint the affected items at no additional cost. If reprinting is not feasible, we will issue a refund for the affected items.

Customer-Supplied Issues: If design errors, incorrect size selections, or other issues arise from information you provided, reprinting or refunds will not be issued. Please carefully verify all designs, sizes, quantities, and specifications before approving production.

4. Website and UI/UX Design Services

Before Work Begins: If you cancel a website project before any design or development work has commenced, you will receive a full refund of any deposit paid, minus applicable payment processing fees.

During Development: If you cancel during the design or development phase, you will receive a refund for work not yet completed, subject to a deduction for completed milestones as specified in your project agreement.

After Launch: Once a website has been delivered, tested, and launched, the project is considered complete and is non-refundable. Ongoing maintenance and support services are billed separately and are non-refundable once rendered.

5. Third-Party Costs

Certain projects involve third-party costs such as domain registration, hosting fees, stock media licences, courier/delivery charges, and payment processing fees. These costs are non-refundable once incurred, even if a refund is otherwise issued for our services. Where applicable, these costs are disclosed to you in advance.

6. Non-Refundable Items

The following are generally non-refundable:

Delivered Digital Files: Final design files, source files, and deliverables that have been transmitted to you.

Completed Productions: Orders that have been fully produced and delivered in good condition as specified.

Third-Party Services: Domains, hosting, subscriptions, courier charges, and other third-party costs.

Express/Delivery Fees: Delivery and shipping charges are non-refundable.

7. How to Request a Refund

To request a refund, please contact us within 7 days of receiving your order or deliverable using the contact details below. In your request, please include:

Your full name and order reference number.

A description of the issue or the reason for your refund request.

Photographs of the products (for garment orders) showing the issue.

We will review your request and respond within 5 to 7 business days. If your request is approved, refunds will be processed using the original payment method within 5 to 10 business days, depending on your bank or payment provider.

8. Late or Missing Refunds

If you have not received your refund within 10 business days of approval, please first check your bank account again. Then contact your credit card company or bank, as it may take additional time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us, and we will investigate and resolve the matter.

9. Exchanges

For defective or incorrect items attributable to Opecson, we will replace or reprint the affected items at no additional cost to you. Exchanges for reasons not attributable to Opecson, such as a change of mind, may not be available for custom products. Please ensure your order details are correct before confirming.

10. Contact Us

If you have any questions about this Refund Policy or wish to request a refund, please contact us at:

Opecson Signature Enterprise
44 Market Road, Aba, Abia State, Nigeria
Email: info@opecsonsignature.com
Phone: +2347031449996